FAQs

We are operating in line with advice from the World Health Organization and the local authorities. Per the World Health Organization, yes, it is safe. Additionally, according to the Surgeon General , there is currently no evidence that COVID-19 is being spread through the mail.

We are operating to and within impacted areas within the USA and Internationally as local conditions and restrictions allow. We will advise if any situation arises with the ability to successfully deliver your order. We are working with our shipping partners to ensure your order arrives safely.

Link to UPS site COVID-19 Updates: https://www.ups.com/us/en/about/news/important-updates.page

SITA provides women with an all-new luxury concept of timeless foundational apparel with concealed performance features. We are driven by the notion that a woman should never have to change their beliefs, personality, or their clothes. We design captivating, go-everywhere pieces with powerful performance features and endless styling potential. With SITA, a woman won’t have to sacrifice who she is or what she wears for fashion.

Women have places to go and people to see — all day, every day—which is why we made our clothes infinitely versatile. Wear your SITA pieces to run errands, go to work, your daily workout, travel, and even out to dinner. It’s totally up to you how you want to wear SITA.

SITA’s nano-yarns are engineered in France and then enhanced in Japan. They are then shipped to Italy, where the yarns are knitted. Finally they reach New York, where the SITA collection is thoughtfully manufactured by our design teams.

Our fabric is made of polyamide and elastomer stretch, and each product is designed without extra stitching or hardware to create fluid, elegant pieces.

SITATECH™ is an innovative fabric with permanent agents that neutralize odor, withstand machine wash, and exhibit superior quality. This innovative fabric enters new territory for women’s wear with technical elements that disrupt the current landscape of high-performing apparel design.

Nanotechnology is different than other fabrics and fibers in that it is made of nano yarns, which is ONE MILLIONx thinner than cotton and employs an intimate touch.

Odor generating bacterias are neutralized by embedded ions in the fabric, leaving your pH balanced. The agents used are 100% safe with no chemical coating and will not lose their odor neutralizing properties after washing.

Do a little dance because you don’t have dry clean your SITA apparel! Every SITA piece withstands machine wash well and will never lose its technical features.

Please go here to view our full size chart and measurement guide.

We apologize, but we are currently sold out of these sizes. Please email us at orders@sitaactive.com with your name, email, product and size you would like, and we will alert you when your size arrives in our warehouse. You can also sign up on the product page for sizing alerts when it comes back into stock.

Please contact our customer service at orders@sitanyc.com with your name, order number, what product is missing. If possible, include a picture of the entire order out of the package.

Please contact customer service at orders@sitanyc.com, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. We will address this issue within 24 hours.

You can create an account here by entering your name, email, and a password of your choice.

It typically takes 5-7 business days for a refund to show up on a credit card. If it has been longer than 10 business days and you do not see the refund, please email us at orders@sitanyc.com with your name, order number, tracking return information, and the items you returned. We will respond within 24 hours.

1. Click here to initiate the process.
2. Enter your order number and email address associated with your SITA order.
3. Select the item(s) you wish to return or exchange and the reason.
4. Choose the following:

• Exchange your item/s
• For item exchange, select the item and size you would like sent.
• Return your item/s
• Check your email for pre-paid return shipping label.
• Returns: Returns/Exchanges are free in the US, international returns are $65 which includes a pre-paid return shipping label and a restocking fee
• Exchanges: Free pre-paid return shipping label
• Label the box and ship back to SITA

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, and Amazon Pay. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at orders@sitaactive.com.

We ship globally. Regretfully, we are unable to ship to P.O. boxes at this time.

Please note our return policy: All returns must be requested within 21 days from the date of receipt. We will not accept merchandise that has been worn, altered, or washed. Merchandise must have all tags attached. All items should be returned in their original packaging. Shipping charges are not refundable. Upon receipt of returned goods, SITA reserves the right to deny a refund if the merchandise does not meet return policy requirements. For International returns, a $65 shipping and restocking fee will be deducted from your total refunded amount. We offer free returns with exchanges and free returns in the USA. To place a return click here.

No.

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to orders@sitanyc.com

Once you have submitted your order, we have limited ability to make modifications. Please contact as soon as possible at orders@sitanyc.com with any requests.

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.

If you bought an item at full price and it goes on sale within seven days, then you can receive a price adjustment. Please contact our Customer Service Department at orders@sitaactive.com with your order number and we will review your order for the price adjustment. A refund will be credited to your original method of payment within 5-7 business days.

Please enter your promotional code in the box that says “Discount code” on the checkout page and hit the “Apply” button.

Only one promotional code will be honored per order.

For customer inquiries regarding recent orders, shipping, or processing a return, please email us at orders@sitaactive.com. For questions on styling or sizing please email us at dontchange@sitaactive.com. Please allow 24-48 hours for a team member to get back to you.

Please email your request to: dontchange@sitaactive.com

Please email your information to: dontchange@sitaactive.com