SHIPPING & RETURNS

What forms of payment do you take?

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, and Amazon Pay. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at orders@sitaactive.com.

SHIPPING METHOD

ORDER BY

SHIPPING FEE

ESTIMATED SHIPPING

GROUND

12 PM EST

FREE

5 BUSINESS DAYS

2ND DAY AIR

12 PM EST

$25.00

2 BUSINESS DAYS

OVERNIGHT

12 PM EST

$45.00

NEXT DAY

INTERNATIONAL

 

Select your shipping destination at checkout to display the available options and charges. 

 

 

To ensure that the most accurate pricing, taxes and delivery costs, we recommend that you use the link at the bottom of our website and select your location from the list of shipping destinations.

Where does SITA ship to?

We ship globally. Regretfully, we are unable to ship to P.O. boxes at this time.

What is SITA’s return policy?

Please note our return policy:

  • All returns must be requested within 21 days from the date of receipt.
  • We will not accept merchandise that has been worn, altered, or washed.
  • Merchandise must have all tags attached.
  • All items should be returned in their original packaging.
  • Shipping charges are not refundable.
  • Upon receipt of returned goods, SITA reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • A $20 shipping and restocking fee will be deducted from your total refunded amount.
  • We offer free returns with exchanges.

To place a return click here.

Do I need to sign for my SITA package?

No.

What if my SITA order is lost?

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to orders@sitaactive.com

Is it possible to modify my order once it is placed?

Once you have submitted your order, we have limited ability to make modifications. Please contact as soon as possible at orders@sitaactive.com with any requests.

How do I track my SITA order once it is placed?

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.